You can chat with the Newton team from inside the app, or send us your logs so we can see what went wrong.
Steps
Desktop
To chat, click the Help button (the question mark at the bottom right of your email list), then Contact us.
To send logs, open Settings: press ⌘, on Mac, or Ctrl+, on Windows and Linux.
Go to the About tab.
Under Diagnostics, next to Export logs, click Export and save the .zip file.
Attach the file to your chat, or email it to hello@newtonhq.com. Report an Issue on the About tab starts that email for you.
iPhone, iPad & Android
Open the menu and tap the Settings gear at the bottom.
Tap Help & Support.
To chat, tap Chat with support.
To report a bug, tap Report bug. Newton opens a new email to hello@newtonhq.com with your logs attached. Describe what happened, then send it.
Good to know
Tell us your device, the app version and your email provider. Desktop shows the version in Settings › About; the phone apps show it at the bottom of Settings.
Report bug sends from one of your email accounts in Newton.
The desktop Help button shows when no email is open.
To suggest a feature, use Suggest feature in the desktop Help menu, or Request feature in Help & Support on your phone.