Email that seems to be missing is almost always still in your mailbox, just somewhere else in Newton. Work through these in order.
Newton gets new Inbox mail from Gmail and Outlook as soon as it arrives, and checks other folders on a schedule. If nothing new is showing up, try these.
Newton waits a few seconds before sending so you can undo, and scheduled emails wait until their time. If an email really didn't go out, Newton keeps it in…
Most IMAP problems come from the password or the server settings, and Newton's error tells you which. Sign-in failed points to the password. Could not reach…
Search runs on Gmail's, Outlook's or your email provider's servers, so it needs a connection and follows each provider's rules. If you can't find an email you…
Newton asks you to sign in again when your Newton sign-in on a device ends, and asks you to reconnect a single email account when that mailbox needs it. Start…
Windows sometimes blocks the Newton installer because it doesn't recognize the app yet. You can tell Windows to run it anyway, or install Newton from the…
If mail in Newton looks out of date or wrong, a full sync downloads it again from your email provider. On iPhone, iPad and Android you can also clear Newton's…
You can chat with the Newton team from inside the app, or send us your logs so we can see what went wrong.
Can’t find what you are looking for?
Talk to us: hello@newtonhq.com